Privacy Policy

1. Introduction

MICE Concierge ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our events concierge and operational planning service.

2. Information We Collect

Personal Data: We collect personal information that you provide voluntarily when creating an account, such as your name, corporate email address, phone number, and association details.

Event & Operational Data: To provide our services, we process event-specific data (agendas, speaker notes, RFPs, attendee inquiries) uploaded by your administrators.

3. How We Use Your Information

We use the information we collect to:

• Provide, run, and maintain the Always-On MICE Advisor AI and attendee concierge portals.
• Process event RFPs, analyze venue attrition files, and draft proposal documents.
• Communicate critical updates, support tickets, and service announcements.
• Improve platform performance and design customized AI response playbooks.

4. Data Security & Isolation

We implement industry-standard encryption protocols (TLS/SSL for data in transit and AES-256 for data at rest) to safeguard your sensitive event assets. We host our databases in dedicated, secure virtual private networks to prevent unauthorized cross-tenant access.

5. Third-Party Integrations

MICE Concierge integrates with third-party software (such as event platforms, SMS/WhatsApp gateways, and messaging systems) only as directed by your account administrators. We enforce strict data usage policies with all connected API services.